Workplace anxiety sucks.
A work party is not the time to freeze up, it’s time to network and get to know your coworkers.
Of course, it’s hard to network when you’re analyzing your every move and breathing into a paper bag to calm down.
Personally, this is by far my biggest professional bugaboo. When it happens, I feel nearly incapacitated. Words I don’t recognize come tumbling out of my mouth, my throat closes up, and I look around for my next exit or ally to lean on to make it through. If I could, I would avoid work holiday parties altogether.
For some, navigating a room full of people when they’re not 100% secure is a nightmare.
I’m not in my 20’s, but I am indeed considered part of the Millennial generation.
I’m into my 30’s now and this podcast still speaks to me. There is, of course, a fine separation between being in your 30’s and being in your 20’s. However, from what I’ve observed, we share common workplace experiences. We’re looking to live our lives the way we want and hoping to make work fit into those expectations. For many of us, it’s trial and error. Continue Reading
There is one commanding truth in customer service, it’s simple: Your clients will surprise you.
Let’s take, for example, me. I choose my yoga studio based, in-part, on the ceiling. It’s guaranteed none of my yoga teachers know this (until now). There’s no way to know this about me unless it’s specifically asked. This is a perfect example of a consumer whose purchasing decision is not tied directly to the obvious or marketable aspects of the organization. Continue Reading
Let’s face it, we don’t have 100% of our energy 100% of the time. There are days where task-completion is easy and the day whirls by before you know it’s gone. There are other days that feel like you’re jogging through molasses. An extra click needed there or even your ordinary email or two email here, can feel like a chore. Continue Reading
Phone conversations aren’t normally on the training agenda of most large organizations and we take them for granted. So much of our time spent connecting with, calming down, and coaching our clients takes place on the phone. We take so much time and care into ensuring our brand and voice are right in mass marketing.
However, we rarely address tone. There are a few great strategies to become incredible over the phone. Speak in a way your clients and friends can hear you by following these tips: Continue Reading