There is one commanding truth in customer service, it’s simple: Your clients will surprise you.
Let’s take, for example, me. I choose my yoga studio based, in-part, on the ceiling. It’s guaranteed none of my yoga teachers know this (until now). There’s no way to know this about me unless it’s specifically asked. This is a perfect example of a consumer whose purchasing decision is not tied directly to the obvious or marketable aspects of the organization. Continue Reading
Let’s face it, we don’t have 100% of our energy 100% of the time. There are days where task-completion is easy and the day whirls by before you know it’s gone. There are other days that feel like you’re jogging through molasses. An extra click needed there or even your ordinary email or two email here, can feel like a chore. Continue Reading
Phone conversations aren’t normally on the training agenda of most large organizations and we take them for granted. So much of our time spent connecting with, calming down, and coaching our clients takes place on the phone. We take so much time and care into ensuring our brand and voice are right in mass marketing.
However, we rarely address tone. There are a few great strategies to become incredible over the phone. Speak in a way your clients and friends can hear you by following these tips: Continue Reading
Customer service isn’t just for customers. Create loyal clientele that keeps coming back for more by just being you.
In today’s market, consumers are bombarded with options. Continue Reading