Tag: customer service

  • Give Your Clients What They Want

    Give Your Clients What They Want

    There is one commanding truth in customer service, it’s simple: Your clients will surprise you. Let’s take, for example, me. I choose my yoga studio based, in-part, on the ceiling. It’s guaranteed none of my yoga teachers know this (until now). There’s no way to know this about me unless it’s specifically asked. This is…

  • 6 Ways to Energize a Sluggish Day

    6 Ways to Energize a Sluggish Day

    Let’s face it, we don’t have 100% of our energy 100% of the time. There are days where task-completion is easy and the day whirls by before you know it’s gone. There are other days that feel like you’re jogging through molasses. An extra click needed there or even your ordinary email or two email here, can feel…

  • 8 Tips for Successful Phone Conversations

    8 Tips for Successful Phone Conversations

    Phone conversations aren’t normally on the training agenda of most large organizations and we take them for granted. So much of our time spent connecting with, calming down, and coaching our clients takes place on the phone. We take so much time and care into ensuring our brand and voice are right in mass marketing. However, we rarely address tone.…

  • Create Loyal Customers & Love Where You Work

    Create Loyal Customers & Love Where You Work

    Customer service isn’t just for customers. Create loyal clientele that keeps coming back for more by just being you. In today’s market, consumers are bombarded with options.