Phone conversations aren’t normally on the training agenda of most large organizations and we take them for granted. So much of our time spent connecting with, calming down, and coaching our clients takes place on the phone. We take so much time and care into ensuring our brand and voice are right in mass marketing.
However, we rarely address tone. There are a few great strategies to become incredible over the phone. Speak in a way your clients and friends can hear you by following these tips: Continue Reading
I’m sitting here reading The Practice of English Language Teaching by Jeremy Harmer. Correction: I’m trying to read this text and I can’t get through it. I’m flashing back to 6th grade English class with Mrs. McClean drawing lines on the board. When I was new to the school, Continue Reading
So it’s official. Well, official in the sense that I have made up my mind to go to Spain. Unofficial in the sense that nobody else, including my boss and employees, know this yet. Continue Reading