Phone conversations aren’t normally on the training agenda of most large organizations and we take them for granted. So much of our time spent connecting with, calming down, and coaching our clients takes place on the phone. We take so much time and care into ensuring our brand and voice are right in mass marketing.
However, we rarely address tone. There are a few great strategies to become incredible over the phone. Speak in a way your clients and friends can hear you by following these tips: Continue Reading
Are we lonely?
A friend and work colleague of mine sent me this video and once I finally watched it, I watched it twice. The debate that as people are becoming more interconnected, they’re also isolating from one another is not new. Heck, anyone who’s tried dating in the past few years knows the struggle. However, this is the first sociological argument I’ve seen.
If you were to ask the average person on the street if he was lonely, what do you think he’d say? Yes? No? Of course, there’s a certain social expectation to say and act as if everything is fine. So perhaps this isn’t the best example. What about you? In the past week or in the past month even, can you say you haven’t had a moment where you felt lonely? Continue Reading