Tag: conversation

  • 8 Tips for Successful Phone Conversations

    8 Tips for Successful Phone Conversations

    Phone conversations aren’t normally on the training agenda of most large organizations and we take them for granted. So much of our time spent connecting with, calming down, and coaching our clients takes place on the phone. We take so much time and care into ensuring our brand and voice are right in mass marketing. However, we rarely address tone.…