Category: Indie
-
Give Your Clients What They Want
There is one commanding truth in customer service, it’s simple: Your clients will surprise you. Let’s take, for example, me. I choose my yoga studio based, in-part, on the ceiling. It’s guaranteed none of my yoga teachers know this (until now). There’s no way to know this about me unless it’s specifically asked. This is…
-
6 Ways to Energize a Sluggish Day
Let’s face it, we don’t have 100% of our energy 100% of the time. There are days where task-completion is easy and the day whirls by before you know it’s gone. There are other days that feel like you’re jogging through molasses. An extra click needed there or even your ordinary email or two email here, can feel…
-
8 Tips for Successful Phone Conversations
Phone conversations aren’t normally on the training agenda of most large organizations and we take them for granted. So much of our time spent connecting with, calming down, and coaching our clients takes place on the phone. We take so much time and care into ensuring our brand and voice are right in mass marketing. However, we rarely address tone.…
-
Did You Just Call Me Bossy?
I listened to a captivating podcast the other day about women in leadership roles. It was a rebroadcast of a TedTalk that I’d heard a while back and it reminded me of the things I used to tell myself. Here’s a sample of the things I’d say almost every time I found success: I’m successful because I’m just lucky,…
-
Passion Is Overrated: Do What You’re Good At Doing
“Follow your passion.” Ugh. This is one of the most misleading three-word phrases on the internet today. We are inundated with the phrases “follow your passion” and “seek your bliss” and rarely are they followed with instructions or how-to manuals. This is partially because we love the idea of it, but most of us don’t know how…